We offer a free click & collect service enabling you to collect goods from your nearest shop.
We also offer a free Island wide home delivery service for any orders over £50. Goods will take approximately 1-3 days to be delivered, however we will contact you first to arrange the most convenient time for you to take delivery.
Orders placed outside of the above services will usually take between 2-5 working days to arrive. All of our items require proof of delivery and must be signed for on receipt.
We do our best to ensure all of our customers enjoy a happy shopping experience with Toymater Isle of Wight however occasionally you may need to return an item. Clearly stating the reason for return against each item will help us to process your return promptly and improve our service. All items to be returned should be sent to the following address:
Toymaster Isle of Wight
68-74 Regent Street
Isle of Wight
We do not offer a free returns service. Take your parcel to any Post Office and ask for a free Certificate of Posting. This will contain a unique number, which will help us trace any parcel that goes astray, and should be quoted in the event of a query. When we have received the returned goods and assuming they are in the condition they were sent we will refund the cost of the product minus any shipping costs incurred.
You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.
Our returns policy does not affect your statutory rights.
If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.
If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.
Any orders for personalised goods are non-returnable. Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.
When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay which are an industry leader in secure internet transactions. SagePay are used by thousands of other UK businesses for transaction security.
All transaction information passed between our website and the SagePay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to SagePay can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Once on the SagePay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.
SagePay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
No individuals within our company or SagePay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.